For general repairs and maintenance please review the maintenance guide. This guide will help you determine how to best resolve various issues that may arise during your residence.
To determine whether you have a routine or emergency maintenance situation, please review the following guidelines:
- Routine maintenance is handled during normal business hours: Monday through Friday, 9:00 a.m.-5:00 p.m. As a general rule, routine maintenance does not cause damage to the property, does not pose an imminent injury risk and is not life threatening.
- Emergency maintenance is handled 24 hours a day, and involves situations that are damaging to property, poses an imminent injury risk or is life threatening. Issues reported as an emergency which are later determined to be routine are subject to a fee.
How to Make a Maintenance Request
To report your emergency or general maintenance request by phone, please call 727-578-2626 and follow the voice mail prompts. Leave a message that includes the following:
1. Your name
2. Contact phone number
3. Property address
4. Description of emergency